Terms of Service

Terms of Service

Effective Date: June 3, 2026

1. Acceptance of These Terms

Welcome to Spotless Exterior Co. ("Spotless Exterior Co.," "we," "us," or "our"). By accessing our website, requesting a quote, scheduling services, submitting forms, or interacting with our communications (including text messages), you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

2. Services & Scope of Work

Spotless Exterior Co. provides exterior cleaning and property maintenance services, including but not limited to:

Pressure Washing

House Washing

Roof Cleaning

Gutter Cleaning

Window Cleaning

Driveway & Sidewalk Cleaning

Deck & Patio Cleaning

Commercial Exterior Cleaning

Service availability, pricing, timelines, and project scope may vary based on property conditions, weather, accessibility, material requirements, and scheduling availability.

All estimates and proposals are subject to confirmation prior to the commencement of work.

3. Customer Responsibilities

Property Access

You agree to provide accurate contact information and reasonable access to the property for estimates, inspections, and scheduled services.

Compliance

You are responsible for obtaining any approvals, permissions, or authorizations required by homeowners associations (HOAs), property managers, or local regulations.

Accurate Information

You agree to provide accurate and current information regarding your property and service needs.

4. Pricing, Billing & Payment Terms

Estimates

All estimates are provided in good faith based on the information available at the time of quoting. Final pricing may change if site conditions, project scope, or service requirements differ from those originally represented.

Payment Authorization

By scheduling services, you agree to pay all approved charges according to the terms outlined in your estimate, invoice, or service agreement.

Late or Failed Payments

Failure to remit payment may result in delayed services, suspension of future services, collection efforts, or additional fees where permitted by law.

Scope Changes

Additional work requested before or during service may result in additional charges.

5. Cancellations & Rescheduling

Appointments may be canceled or rescheduled with reasonable notice.

Spotless Exterior Co. reserves the right to reschedule services due to weather conditions, safety concerns, equipment issues, or circumstances beyond our control.

Refunds, if applicable, are governed by the specific service agreement and applicable law.

6. Communications & Acceptable Use

You agree not to misuse our website, communication channels, scheduling systems, or SMS services.

Prohibited conduct includes:

Submitting false information

Fraudulent inquiries

Harassment or abusive behavior

Unauthorized use of our systems

Spotless Exterior Co. reserves the right to refuse service or terminate communications when misuse occurs.

7. Service Limitations & Disclaimers

While we strive to deliver high-quality results, Spotless Exterior Co. does not guarantee specific outcomes beyond those expressly stated in a written agreement.

Services are provided on an "as-is" and "as-available" basis.

To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability and fitness for a particular purpose.

8. Limitation of Liability

To the maximum extent permitted by law, Spotless Exterior Co.'s total liability for any claim related to our services shall not exceed the amount paid for the specific services giving rise to the claim.

We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, loss of profits, or diminution of property value.

9. Third-Party Services

Spotless Exterior Co. may utilize third-party vendors for:

Website hosting

Analytics services

Customer relationship management (CRM)

Scheduling software

Payment processing

Communication and messaging services

These providers operate independently and are governed by their own terms and privacy policies.

Spotless Exterior Co. is not responsible for third-party outages, errors, or service interruptions.

10. Reviews, Testimonials & Marketing Content

By voluntarily submitting reviews, testimonials, photographs, videos, or feedback, you grant Spotless Exterior Co. a non-exclusive, royalty-free right to use such content for marketing, advertising, and promotional purposes unless otherwise requested in writing.

11. SMS Program Terms – Spotless Exterior Co. Alerts

Program Description

By opting in, you may receive text messages related to your inquiry, estimate, scheduled services, or customer experience, including:

Appointment confirmations

Scheduling updates

Service reminders

Follow-up communications

Review requests

Customer support notifications

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message.

You will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

Help

For assistance, reply HELP to any message or contact us directly.

Carrier Liability

Mobile carriers are not responsible for delayed or undelivered messages.

Message & Data Rates

Message and data rates may apply. Message frequency varies.

Please contact your wireless provider for details regarding your messaging plan.

Privacy

For information regarding how we collect, use, and protect personal information, please refer to our Privacy Policy.

12. Changes to These Terms

Spotless Exterior Co. reserves the right to modify these Terms of Service at any time.

Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of any revised terms.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Spotless Exterior Co.

Email: [email protected]

Phone:845-587-7616